Shipping

Free shipping for orders of $150 or more


  • When will my parcel be shipped?
    • Please allow 3 days for your order to be processed and shipped. All parcels are sent via Express Post for the fastest possible delivery. Parcels cannot not be shipped on weekends or public holidays.
  • Rates (Domestic)
    • Postage is $15 Australia-wide (Express Shipping). This price includes insurance, tracking and signature on delivery. The shipping rate will be calculated and added to your sale at the checkout.
  • Rates (New Zealand)
    • Shipping is AUD$35 to New Zealand (Express Post). This price includes insurance and is tracked, with signature on delivery. The shipping rate will be calculated and added to your sale at the checkout.
  • Rates (International)
    • There is a flat rate of $45 for shipping, and this price includes insurance. The shipping rate will be calculated and added to your sale at the checkout.
    • Please note that at present Australia Post is operating normally, but has reported some delays in delivery internationally, depending on the current individual operations of your local postal service. View country specific updates here.
  • Who do you ship with?
    • I ship nationally via Australia Post using Express Post. International deliveries are shipped using Express Courier International (Australia Post).
  • Can I track my order?
    • Once your purchase has been processed, you will receive email confirmation to advise you of the delivery. Your tracking number will be included in the email. If you would like to keep tabs on your delivery, you will be able to track your parcel through Australia Post.
  • Do you ship to PO Box addresses?
    • You will need to sign for your parcel on delivery, so unfortunately, I will be unable to deliver it to a PO Box. If you are not going to be at home during the day, I suggest that you have your parcel delivered to your work address, so it can be signed for upon delivery.
  • Do I need to sign for my purchases?
    • All items will need to be signed for upon delivery to verify that you have received the parcel. Please note that to comply with Australian export regulations, I am required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. I am also prohibited by law from marking the order as “gift”, even if the order is placed with that intention.
  • Can you ship to multiple addresses?
    • I will happily ship to multiple addresses. Please email me once you have placed your order to advise me of which item is to be sent to which address.
  • Is my package insured?
    • All purchases are covered by insurance until you have signed for your parcel and the cost of this service is covered in the shipping costs.
  • Can I change my address after my order has been dispatched?
    • Unfortunately, I am unable to change your address once the order has been dispatched.
  • What happens if my jewellery purchase is lost during transit?
    • In the very rare event that your purchase is lost in transit, please don’t hesitate to contact me and I will investigate. If the parcel is unable to be found, I will place an insurance claim for the missing item or items to be replaced.
  • Time required for delivery (Domestic)
    • Parcels shipped via Express Post are guaranteed next day delivery within the Express Post network. Visit the Australia Post websiteto check whether your location falls within the Next Day Guarantee region. All remaining areas will have a delivery time of 2 -7 business days depending on the location. Please contact me for accurate delivery times for regional or rural locations.
  • Time required for delivery (New Zealand)
    • Parcels are sent to New Zealand via Express Post which usually takes 2-4 business days to deliver to major metro areas. Regional and rural areas may take longer.
  • Time required for delivery (International)
    • Parcels being shipped to an international address will be delivered within 3 -7 business days depending on the location.

  • Please contact me as soon as possible for any delivery exceeding 14 business days from the shipment date and I will follow up on your behalf.

  • Please Note: If you need your parcel delivered more urgently, I can arrange a courier for you for an additional fee.